Delivery

Delivery Policy

We will make every effort to dispatch your order as soon as possible, usually within 48hrs of receiving payment. Otherwise, we will notify you of an ETD. Please ensure you check your junk folder and spam filter for communication.

How freight is charged

We ship with Direct Freight Express. At checkout, enter your suburb and postcode and Direct Freight prices the freight for your order on the spot. The price includes their fuel levy and GST, and depends on the size and weight of the parts and where they’re going. You can also choose “Pick up in Narangba” at checkout: there’s no freight charge, and we’ll let you know when your order is ready to collect. If checkout can’t price your address, call us on (07) 3203 2333 and we’ll quote the freight.

Re-Delivery Fees

Some products are not suitable to leave without signature and on these occasions, the item may be returned to depot. Goods will be available for collection from the depot. Should you require redelivery please contact customerservice@legendex.com.au or call (07) 3203 2333 to discuss re-delivery charges.

Bulky Items

Bulky items, including bullbars and rock sliders, may not be deliverable to some residential addresses, and a bullbar needs a forklift to unload it at the delivery address. If the driver can’t deliver, Direct Freight holds the item at its nearest depot for you to collect. We’ll contact you before shipping if there are any extra charges, and to confirm the delivery address.

Transit Insurance

All items are sent by default without insurance. You can add transit insurance to your order at checkout. We will make every effort to minimise the risk of transit damage.

Transit Damage

Check your delivery when it arrives and note any damage on the driver’s paperwork. Tell us within 5 working days, with photos, and we take it up with Direct Freight. We will not accept any damage claim once installation has begun.

To notify of transit damage email customerservice@legendex.com.au or call the sales team on (07) 3203 2333.

Transit Times

Orders are dispatched from our Brisbane warehouse, and bullbars from the maker in Melbourne. Transit times vary with your location and are in addition to dispatch (lead) times.

For items in stock, east coast deliveries take 3 to 5 days. Remote areas take longer.

Tracking

As part of the dispatch process, you will be contacted with the consignment note number along with the carrier.

If you have not received your goods after 10 days or are time-sensitive, please contact our customer service at customerservice@legendex.com.au or call (07) 3203 2333.

International

For all international orders, please contact our sales team at sales@legendex.com.au prior to ordering online.